Terms of use

In order to use the online shop of Roberts Ratuts, registration number 260266*****, legal address: 81-1 K.Barona Street, Riga, Latvia, LV-1001, (hereinafter - SELLER) on the website www.fotoprece.lv and make purchases of goods there, the BUYER (natural person or authorized representative of a legal person) must read and accept the set of terms and conditions of purchase of goods offered by the SELLER (hereinafter - TERMS) before making a purchase.

1. General rules

1.1 The Rules and their duration

1.1.1.In accordance with these TERMS, the SELLER sells the goods placed on the SELLER's website www.fotoprece.lv (hereinafter - INTERNET STORE) and the BUYER purchases the goods according to the assortment specified in the order placed on the INTERNET STORE in Latvian or English (hereinafter - PURCHASE) and accepts it.

1.1.2 Title to the goods shall pass to the BUYER on the date of full payment and receipt of the purchase price.

1.1.3. the SELLER shall use the e-mail address and/or mobile phone number provided by the BUYER for communication with the BUYER. All communications delivered to the BUYER at the e-mail address and telephone number indicated in the order shall be deemed to have been received.

1.1.4 The images of the goods displayed on the WEBSITE are as close as possible to the reality, but may differ from the offered goods. In order to clarify the characteristics of the goods or to avoid any confusion or misunderstandings arising from or in connection with the ordering of the goods, the BUYER has the right and the possibility to contact the SELLER using the means of communication and contact details specified in these TERMS AND CONDITIONS.

1.1.5 The BUYER agrees to the processing of his/her physical personal data provided at the time of registration, reservation and/or obtained through the use of the WEBSITE for the purposes of order (contract) execution, including the transfer to third parties for delivery, payment processing.

1.1.6 These RULES shall enter into force on 1 April 2024. The TERMS and CONDITIONS are subject to change without prior notice and shall be published on the INTERNET. The PURCHASER is obliged to read the TERMS and CONDITIONS each time before placing an order. Use of the WEBSITE, registration and/or placing an order after the publication of any changes to the TERMS and CONDITIONS shall constitute the PURCHASER's acceptance of such changes.

2. responsibility of the BUYER

2.1 By registering and/or purchasing a product or service on the WEBSITE and agreeing to these TERMS and CONDITIONS, the BUYER confirms that he/she is a person of legal age. If the BUYER is a legal person, the BUYER confirms that a person duly authorised to act on its behalf is acting on its behalf.

2.2 The BUYER confirms that it will use the INTERNET PRODUCT in accordance with the laws and regulations, only in an authorised manner. In the event of any breach of the TERMS AND CONDITIONS or of the laws and regulations, the SELLER shall have the right to immediately withdraw from the contract for the order placed by the PURCHASER and/or to prevent the PURCHASER from using the INTERNET WEBSITE.

2.3 The BUYER is obliged to provide valid contact information (telephone number, e-mail address) when registering and/or reserving an item.

3. Distance contract

3.1 If the PURCHASE is made ON THE INTERNET STORE using only distance means of communication, a distance contract shall be concluded between the SELLER and the PURCHASER.

3.2 The Distance Contract shall enter into force when the BUYER has made a purchase on the INTERNET STORE and the SELLER has delivered the confirmation of the purchase via e-mail to the e-mail address indicated by the BUYER.

3.3.The right of withdrawal arising from the distance contract, in accordance with the Consumer Rights Protection Law and the Cabinet of Ministers Regulation of 20 May 2014 No.255 - "Regulations on Distance Contract", shall apply only to the BUYER who, in accordance with these laws and regulations, is considered a consumer (a natural person who does not perform economic activity).

4. Right of withdrawal

4.1. The BUYER, who is a consumer within the meaning of the laws and regulations, may exercise the right of withdrawal and unilaterally withdraw from the purchase of the goods specified in the order within 14 (fourteen) calendar days from the date of mutual signing of the goods acceptance - transfer act (if the buyer has ordered several goods in one order, which are delivered separately, - from the date of signing the acceptance - transfer act for the last goods; in the case of the delivery of goods consisting of several lots or instalments, from the date of signature of the instrument of acceptance for the last lot or instalment; for contracts for the regular delivery of goods, from the date of signature of the instrument of acceptance for the first good). The right of withdrawal shall not apply to purchases not concluded at a distance.

4.2 If the delivery of the goods has been made via a parcel service, the BUYER, who is a consumer within the meaning of the laws and regulations, may exercise the right of withdrawal and unilaterally withdraw from the purchase of the goods specified in the order within 14 days from the moment when the buyer has collected the goods from the parcel service.

4.3 The BUYER shall inform the SELLER of the decision to withdraw from the order before the expiry of the right of withdrawal by submitting a withdrawal form or a notice of exercise of the right of withdrawal to the SELLER. The deadline is met if the BUYER sends the withdrawal form (in accordance with Cabinet of Ministers Regulation No 255 of 20 May 2014 - "Regulations on Distance Contract", hereinafter - Cabinet Regulation No 255) or the notice of exercise of the right of withdrawal to the SELLER before the expiry of the right of withdrawal period. The Buyer shall have the burden of proving the exercise of the right of withdrawal.

4.4 The sending of the cancellation form or the cancellation notice within the time limit shall terminate the ORDER and release the BUYER from the contractual obligations arising from the distance order.

4.5 The BUYER shall return the goods to the SELLER or hand them over to the SELLER or his authorised person without undue delay, but not later than 14 (fourteen) days after having sent the SELLER a withdrawal form or a notice of exercise of the right of withdrawal. The time limit shall be complied with if the goods are returned before the expiry of the 14 (fourteen) day period.

4.6 The SELLER shall be entitled to provide the BUYER with the possibility to fill in and submit the cancellation form electronically on the SELLER's website www.fotoprece.lv In such case the SELLER shall immediately notify the BUYER of the receipt of the cancellation via a durable medium (including electronic mail).

4.7 The SELLER shall, without undue delay, but not later than within 14 (fourteen) days from the date of receipt of the information about the BUYER's decision to withdraw from the ORDER, refund to the BUYER the amount of money paid by the BUYER, including the delivery costs paid by the BUYER. The SELLER shall reimburse the said amount using the same type of means of payment as used by the BUYER, unless the BUYER has expressly agreed to another means of payment and the BUYER is not required to pay for the use of such means of payment.

4.8 The BUYER shall bear the direct costs of returning the goods, unless the SELLER has agreed to bear these costs or has not informed the BUYER that it must bear the costs.

4.9 The BUYER may not exercise the Right of Withdrawal in the cases referred to in Paragraph 22 of Regulation No:

4.9.1. the price of the goods is subject to fluctuations in the financial market which are beyond the SELLER's control and which may occur during the period of the right of withdrawal;

4.9.2. the BUYER has opened the packaging of a product which cannot be returned for health and hygiene reasons;

4.10 The BUYER is responsible for maintaining the quality and safety of the goods during the period of exercise of the right of withdrawal. The BUYER shall be liable for the depreciation of the value of the goods if the goods are used for purposes other than ascertaining the nature, characteristics and performance of the goods, and for their return in complete condition.

4.11.The SELLER shall be entitled to withhold the reimbursement of the amount paid by the BUYER under the distance purchase contract until the SELLER has received the goods or the BUYER has provided the SELLER with proof that the goods have been returned, whichever is the earlier.

5. Complaints Procedure

5.1.Complaints regarding the availability or quality of the Goods shall be submitted electronically to the following e-mail address roberts@fotostudija.lv or in writing to the registered office at 81-1 K.Barona Street, Riga, Latvia, LV-1001. The complaint will be examined no later than 30 (thirty) days from the date of receipt of the complaint, with a reply sent to the contact address indicated in the complaint.

5.2 Disputes concerning the performance of obligations shall be settled by negotiation.

5.3.BUYERS who are considered as consumers within the meaning of regulatory enactments shall have the right to use the alternative dispute resolution options provided for in regulatory enactments by submitting to the SELLER a written application for out-of-court dispute resolution, specifying:

5.4 Name, surname, contact details;

5.5. the date of submission of the application

5.6. the nature of the dispute, the claims and the grounds on which they are based.

5.7 Information on out-of-court dispute resolution options and out-of-court dispute resolvers:

Out-of-court dispute resolution body - the Consumer Dispute Settlement Commission:

Riga, 55 Brīvības Street, LV-1010
Phone: 65452554
E-mail: ptac@ptac.gov.lv
Website: http://www.ptac.gov.lv/lv/content/pateretaju-stridu-risinasanas-komisija-0
Fee: free
Languages: applications can be submitted under the National Language Act

6. Information about the online shop www.fotoprece.lv

6.1 Prices

6.1.1 All prices of goods in the WEBSITE shall be quoted in Euro inclusive of 21% value added tax.

6.1.2 The cost of delivery of the goods to the BUYER is not included in the price of the goods and the BUYER shall pay for delivery services in addition to the price of the goods if a fee or charge is specified for a particular type of delivery and is not included in the price of the goods.

6.1.3. if the goods are offered at a special offer price (promotional price), this offer is valid for the period indicated on the INTERNET STORE next to the goods. If no promotional price period is specified, the promotional price shall be valid indefinitely.

6.1.4 By confirming the purchase on the order form, the Customer agrees to the applicable delivery and/or installation price (if any) for the Goods. The BUYER is obliged to pay the SELLER's delivery costs in the amount of the delivery service price also in case the goods are not delivered (handed over) to the BUYER due to the BUYER's fault (including failure to be at the agreed place/time), as well as the costs of redelivery if agreed by the parties.

6.2 Languages

6.2.1 The order form on the WEBSITE is available in Latvian and English and the BUYER has the option to place an order in any of these languages.

7. Payment and Delivery

7.1 Payment for Goods

7.1.1 The amount of payment for the goods and/or services and other conditions may depend on the type of goods and delivery method chosen by the BUYER.

7.1.2. payment of the Purchase shall be evidenced by a proof of payment (cashier's cheque, cashier's terminal receipt, strict accounting receipt). If the BUYER pays by bank transfer, including by payment card, the date of payment shall be the date on which the payment is received in the SELLER's bank account.

7.1.3 The BUYER may make payment in one of the following ways:

7.1.3.1. by bank transfer - the BUYER shall pay the invoice by bank transfer or internet banking to the SELLER's bank account specified in the invoice.

7.1.3.2.In-store payment - the BUYER shall pay for the goods in cash or other payment method available in the store at our store / office Kr. Barona iela 81, Riga.

7.2 Delivery of Goods

7.2.1 Delivery of the goods or goods to the BUYER shall be made in the manner chosen by the BUYER, after payment of the purchase price and the price of the chosen delivery service. The SELLER shall notify the BUYER within 5 working days of receipt of payment to any of the BUYER's contacts (e-mail address, telephone number) specified in the order that the goods are ready for delivery.

7.2.2. due to the specific nature of certain goods, the SELLER may choose a different delivery method by notifying the BUYER at any of the BUYER's contacts indicated in the order

7.2.3 The BUYER shall be contactable at the telephone number and/or e-mail address specified in the ORDER to discuss delivery details and other matters relating to the execution of the order.

7.2.4 If the SELLER is unable to perform the contract because the goods ordered by the BUYER are not available, the SELLER is obliged to inform the BUYER thereof. In such a case, the SELLER may offer the BUYER an equivalent product at an equivalent price.

8. Execution of the goods order

8.1 The BUYER shall have the opportunity to purchase any product of his/her choice in the INTERNET STORE by making a reservation at www.fotoprece.lv or by telephone +371 29295025 or by e-mail veikals@fotoprece.lv

8.2 The PURCHASER is not obliged to register in order to place an order on the INTERNET WEBSITE (non-registered users may also place orders on the INTERNET WEBSITE). However, registered PURCHASERS may receive additional bonuses such as additional discounts, loyalty programmes, etc.

8.3 In order to purchase the selected product, the PURCHASER, who has agreed to these TERMS, shall fill in the order form on the INTERNET STORE website and accept it by clicking the button with the corresponding indication.

8.4 The placement of an Order does not imply an immediate obligation on the part of the BUYER to pay. Upon receipt of the Buyer's order, the SELLER shall send confirmation of the validity and execution of the order by sending a payment invoice and/or contract, if applicable, to the Buyer at the e-mail address provided. The PURCHASE shall remain valid until fulfilled or until it is waived in the cases provided for in these TERMS.

9 Technical means for detecting and correcting input errors before placing an order

9.1 The BUYER shall have the possibility to edit the data entered in the INTERNET STORE during the order placement stage. The BUYER may correct any errors found after the order has been confirmed by contacting the online shop managers by phone 27778818 or by e-mail info@mksystems.lv.

10. Contact details