Privacy Policy

Roberts Ratuts respects the privacy of each individual who visits the website. This policy sets out the information that Fotorobs Ltd may obtain and store, and the manner in which this information may be used. Please read the following carefully to understand our views and practices in relation to your personal data and the way in which we will process it.

1. The controller and its contact details

The controller of the personal data processing is Roberts Ratuts (unified registration No. 260266*****, legal address: 81-1 K.Barona Street, Riga, Latvia, LV-1001), which owns the online store "www.labasziepes.lv, hereinafter - Roberts Ratuts

Roberts Ratuts contact details for personal data processing issues: roberts@fotostudija.lv. You can ask a question about the processing of personal data using this contact details or by contacting the registered office of Roberts Ratuts

2. Purpose of the Privacy Policy

The purpose of the Privacy Policy is to provide information on the purpose, scope, protection and time limits of the processing of personal data.

• Personal data means any information about an identified or identifiable natural person or customer of Roberts Ratuts, such as: name, personal identification number, home or delivery address, personal telephone number, personal e-mail, occupation, services received, billing information, telephone, electronic communication information and other information relating to a natural person - customer of Roberts Ratuts.

3. Scope

The Privacy Policy applies to ensure the privacy and protection of personal data of natural persons or data subjects (hereinafter referred to as "Customers"):

• potential, former and current Roberts Ratuts clients and customers,
• Roberts Ratuts for online shop visitors,
• Roberts Ratuts for visitors to shops, offices and other premises, including those subject to CCTV;
• The Privacy Policy applies to data processing regardless of the form or medium in which the Customer provides personal data (Roberts Ratuts online shop, mobile applications, paper or electronic) and in which systems or paper form it is processed.

4. Purposes of the processing of personal data:

Roberts Ratuts processes personal data in accordance with the purposes (purposes) and legal grounds for processing.

• for the sale of goods and the carrying on of commercial activities
• to identify and serve the customer;
• for the preparation of a delivery note or invoice;
• for the delivery of goods;
• for the return or exchange of goods
• for the return of rent;
• to meet the guarantee obligations
• improving goods, developing new products
• for commercial purposes - advertising and distribution of goods;
• handling and processing customer complaints
• for customer retention
• to build loyalty or give loyal customers benefits (discounts);
• for administering and reporting on settlements;
• to maintain and improve the website and mobile apps
• for business analysis and planning
• statistics, website and service quality improvement
• creating tailored content for customers through advertising.
• to provide information to state or local authorities in the cases and to the extent provided for in external regulatory enactments.

5. Legal basis for processing personal data

The legal (lawful) grounds for the processing of the Client's personal data by Roberts RatutsS are as follows:

• Customer application or order - to fulfil a Customer order (purchase), to deliver goods to the Customer, to return goods or money, to exchange goods, to handle a Customer complaint, to fulfil warranty obligations, etc;
• compliance with regulatory enactments (laws) - to comply with obligations imposed by Roberts Ratuts in binding regulatory enactments (laws);
• Customer consent;
• legitimate interests - to pursue the legitimate interests of Roberts Ratuts arising from regulatory enactments (laws) or from the existing obligations between Roberts Ratuts and the Client.

The legitimate interests of Roberts Ratuts are:

• to carry out commercial activities
• trade in goods
• ensure compliance with the obligations of the contract;
• to store Customer orders, other requests and applications, and notes on them, including those made orally, by telephone, on the website;
• analyse the performance of the Roberts Ratuts website and websites, and develop and implement improvements;
• administer the Client's account on the Roberts Ratuts website;
• take action to retain Customers;
• segment the customer database for more effective sales
• to develop the product range;
• advertise your goods by sending commercial communications;
• send other reports on the progress of the order or the performance of the obligation and on the conditions relevant to performance;
• provide financial and business accounting and analytics
• ensure and promote efficiency in the sale and delivery of goods
• administering payments and defaults;
• apply to state or local authorities and courts to protect your legal interests, and for legal aid;

6. Processing of personal data

• Roberts Ratuts processes personal data in accordance with the purposes (purposes) and legal grounds for processing.
• Roberts Ratuts shall process the Client's data using modern technological possibilities, taking into account the existing privacy risks and the organisational, financial and technical resources reasonably available to Roberts Ratuts.
• The Customer's refusal to provide Roberts Ratuts with personal data that are strictly necessary for the performance of the specified actions shall prevent the Customer from receiving and Roberts Ratuts from performing the specified actions, for example: to buy/sell goods in the FOTOROBS online store, to order delivery of goods, to return goods, to receive/refund money for purchases, to receive/grant loyalty bonuses, etc.
• Roberts Ratuts may carry out automated decision-making with respect to the Client, i.e. decision-making based solely on automated processing and carried out by technological means and without human intervention. The Customer may object to automated decision-making; this may, in certain cases, restrict the Customer from exercising or obtaining the facilities available to him (e.g. to request the return of goods and the refund of purchase monies).
• For the qualitative and fast execution of the Customer's orders (purchases), Roberts Ratuts may authorise third parties or its cooperation partners to perform certain delivery operations, such as delivery of rented goods, sending invoices, etc. If third parties or business partners process the Customer's personal data held by Roberts Ratuts for the performance of these tasks, the respective third parties or business partners shall be considered as processors and Roberts Ratuts shall have the right to transfer the Customer's personal data necessary for the performance of the tasks to them to the extent necessary for the performance of the specific activities.

7. Transfer of personal data to third parties and third-country subjects

Roberts Ratuts shall not disclose to third parties or transfer the Customer's personal data or any other information about the Customer for processing outside the European Union and the European Economic Area, except:

• where the third party is required to provide the data in the context of a contract in order to perform a function necessary for the performance of the contract or delegated by law (e.g. to a bank for billing purposes or to provide a service, such as the delivery of goods by courier or parcel post);
• subject to the Client's express and voluntary consent;
• to the persons specified in the regulatory enactments (law), in the specified cases, in the specified order and to the specified extent;
• to protect the legitimate interests of Roberts Ratuts, for example, by taking legal action in court or before other public authorities against a person who has infringed the legitimate interests of Roberts Ratuts.

8. Protection of personal data

Roberts Ratuts shall protect the Client's data by using modern technological capabilities, taking into account the existing privacy risks and the organisational, financial and technical resources reasonably available to Roberts Ratuts, including the following security measures:

• Encryption of data during transmission (SSL encryption);
• Intrusion protection and detection programmes;
• Other protection measures in line with the state of the art.

9. Duration of storage of personal data

Roberts Ratuts stores and processes the Client's personal data as long as one of these grounds exists:

• until Roberts Ratuts or the Client may exercise their legal interests (e.g. file objections or bring or pursue legal action) in accordance with the procedure established by the regulatory enactments (law);
• as long as Roberts Ratuts is obliged to store the data in accordance with the regulatory enactments (law);
• as long as the Customer's consent to the processing of personal data is valid, unless there is another lawful basis for the processing.
• when the circumstances referred to herein cease to apply, the Customer's personal data shall be deleted.

10. Access to personal data and other rights of the Customer

The customer has the right to:

• receive the information required by the laws and regulations in relation to the processing of their data. Customer information of the Roberts Ratuts online shop is posted and accessible in the private cabinet www.labasziepes.lv/pirceja-profils, where the Customer can verify the accuracy of his/her data and correct them.
• request Roberts Ratuts access to your personal data in accordance with the laws and regulations,
• request Roberts Ratuts to complete, rectify or delete the personal data or to restrict the processing in relation to the Customer,
• object to processing (including processing of personal data based on the legitimate interests of Roberts Ratuts),
• on data portability.

These rights shall be exercised insofar as the processing of data does not result from obligations imposed on Roberts Ratuts by applicable external laws and regulations and which are carried out in the public interest.

• The customer may submit a request for the exercise of their rights:
• in writing in person at the registered office or business address of Roberts Ratuts, upon presentation of an identity document;
• by electronic mail, sent from your registered Roberts Ratuts e-mail address or signed with a secure electronic signature;

11. Cookie processing

A cookie is a string of text-only information that our web server sends to a browser cookie file on your computer's hard drive. This allows our website to remember who you are when a connection is made between the web server and the web browser. The main purpose of the cookie is to identify users and allow our web server to provide you with customised web pages, resulting in a more personalised visit to the Roberts Ratuts website, tailored to your individual needs.

• The Roberts Ratuts website (online shop) may use cookies and other technologies such as web beacons and pixel tags.
• When visiting the Roberts Ratuts website (www.labasziepes.lv), the user is presented with a message that cookies are used on the website. By closing this message window, the user confirms that he/she has read the information on cookies and accepts them. The security settings of each web browser allow you to restrict and delete cookies.
• The Roberts Ratuts online shop (website) uses cookies to identify users as unique but anonymous individuals. The use of cookies helps Roberts Ratuts to improve the services provided, for example by saving a list of the products viewed by the Customer. The use of cookies helps Roberts Ratuts to record the number of visitors and to compile statistics and information about the products viewed or bookings made. All this data is collected anonymously, meaning that we cannot link the data to an individual user or to an authenticated user logged into the site through our online authentication service.

12. Use of cookies

Roberts Ratuts and our partners also use cookies and other technologies to remember personal information when you use our website, programmes and online services. This happens, for example, by remembering information that you have previously provided in a web form. This website uses two types of cookies:

• Session cookies: these are temporary cookies that are stored in your browser's cookie file until you leave our website. The cookie will disappear if you do not access the site for a period of time.
• Persistent cookies: these types of cookies remain in your browser's cookie file for a longer period of time. This time depends on the choices you make when you set your web browser. Persistent cookies allow information to be transferred to a web server each time someone visits a website. Persistent cookies are also known as tracking cookies. These cookies may store, for example but not limited to, the language settings of the Site in order to remember the language of the Site to be used on your next visit.

13. Third party cookies

• Roberts Ratuts may use third party advertising providers, visitor traffic analytics providers and other tools at any time to serve advertisements and track our communications with a Site user. Third parties may use cookies to measure the effectiveness of advertisements and to personalize advertising content. Information that third party advertisers may collect may include data such as geographic location or contact information such as email address.
• The Roberts Ratuts website (www.labasziepes.lv) may contain links to third party websites which have their own terms of use and personal data protection, for which Roberts Ratuts is not responsible.

14. Allowing and blocking cookies

• You can allow or block cookies by changing your internet browser settings. Please refer to your browser instructions for more information on how to change your browser settings.
• Please note that if cookies are blocked, certain features of the Roberts Ratuts website will not be available.

15.Amendments to the Privacy Policy

Roberts Ratuts has the right to unilaterally amend the Privacy Policy by making the current version available to the Customer. The current version of the Privacy Policy can be found on Roberts Ratuts website at https://www.labasziepes.lv/privatuma-politika.

Privacy Policy last updated 1 April 2024